AI Video Intelligence
Bring Your Dealership Videos Into the Conversation.
Your dealership already has videos that answer shopper questions. EngaChat can use dealership-provided video content as a knowledge source and surface a relevant video inside the conversation when it fits what the shopper is asking.
Videos come from your dealership. EngaChat does not generate, edit, or produce video content.
- Vehicle walkarounds
- Interior tours
- Feature explanations
In the conversation
Can you show me what the interior looks like?
Here’s the interior walkthrough from that vehicle.
Interior walkthroughDealership-provided videoIllustrative still only. This preview does not play media.
How Video Intelligence Works
Three steps, and none of them ask your team to write prompts or manage a console.
01
Your dealership supplies the video content
Walkarounds, interior tours, and feature explanations you already use on your website or in marketing become the raw material.
02
EngaChat uses those videos in its knowledge configuration
Car180 adds the video content your dealership has approved to the dealership’s knowledge configuration, alongside inventory and dealership information.
03
A relevant video can appear inside the conversation
When one of your videos fits the shopper’s question, the assistant can surface it in the chat. When none fits, the answer simply stays in text.
See Video in the Conversation. Not in Another Tab.
A shopper asks about the interior. The assistant answers with the dealership's own walkthrough, inside the chat they are already using.
Shopper
Can you show me what the inside of this SUV looks like?
EngaChat
Absolutely! Here’s a video walkthrough so you can explore the interior and features.
Interior walkthrough video0:38 · from the dealershipSample conversation, shown to illustrate how a relevant video can be brought into the chat.
Illustrative stillVideo in conversation
Interior Walkthrough
SUV interior · supplied to the dealership Knowledge Brain
Illustrative conversation and imagery. Videos are supplied to the dealership’s Knowledge Brain; this preview does not play media.
Ways Dealership Videos Can Help
Video works best when it shows the thing the shopper is asking about. These are the content types dealerships most often already have.
Vehicle walkarounds
A slow pass around the vehicle a shopper is already looking at on your site.
Interior tours
Seats, cargo space, and the details shoppers ask about but cannot see in photos.
Feature explanations
How a specific feature works on a specific trim, shown rather than described.
Model and trim overviews
The differences between two models, walked through side by side.
These are examples of content a dealership may supply, not an automatic capability. Whether a video appears depends on the material provided and how that dealership’s knowledge is configured.
What Your Dealership Provides
Video assistance is an extension of the knowledge you supply, not a replacement for it. The stronger the material, the more useful the answer.
The videos come from your dealership
Footage of your vehicles, your features, and your people — not stock footage or media produced for you.
The material is approved for customer use
Whatever goes into the knowledge configuration is content your dealership is comfortable showing shoppers.
Car180 handles the knowledge configuration
Your team supplies the videos; setup, organization, and ongoing maintenance stay with Car180.
No video is generated or invented
EngaChat does not create, edit, or produce video. When no supplied video fits the question, the answer stays in text.
Video questions
Straight Answers About Video in EngaChat.
Something that is not covered here? Talk to Car180.
No. EngaChat does not generate, edit, or produce video content. It works with the videos your dealership supplies and adds to its knowledge configuration.
Yes. EngaChat uses dealership-provided video content as a knowledge source and can surface a relevant video inside the conversation when one fits the shopper’s question.
No. A video is presented only when one of your dealership’s videos is relevant to what the shopper has asked. Most conversations are handled in text, and a video is offered when it genuinely helps the answer.
Vehicle walkarounds, interior tours, feature explanations, and model or trim overviews are the most common examples. The material should be approved by the dealership for customer-facing use and should reflect the vehicles you actually sell.
Book a demo
See Your Dealership Videos Answer Real Questions.
Book a live demonstration and Car180 will show the assistant working with dealership knowledge, inventory, and the videos your store already has.