How EngaChat Works
Your Dealership. Your Customers. Your AI Sales Assistant.
Car180 configures, installs, and manages EngaChat so your website can help shoppers find answers, discover vehicles, and take the next step—24 hours a day.
Configured, installed, and managed by Car180
The EngaChat journey
Illustrative- 01
Your dealership website
EngaChat works inside the site your shoppers already use.
- 02
A shopper starts a conversation
Vehicle questions, dealership information, financing resources, and next steps.
- 03
Your team gets the context
Contact details when shared, plus the summary and transcript.
Built Around Your Dealership. Not Generic Answers.
Before a single shopper asks a question, Car180 configures EngaChat with dealership-approved information, so answers reflect your website, your inventory resources, and your policies.
Nothing is left to a generic automotive script. The assistant is set up around the information you approve and the resources you already publish, then kept aligned with them over time.
About inventory data: inventory information may be supplied through periodic snapshots rather than guaranteed live synchronization. EngaChat works from the inventory information your dealership provides, so availability and pricing should be confirmed on the listing.
Dealership Knowledge Brain
Configured by Car180
Hours, departments, contact details
Dealership information
Operating hours, departments, addresses, and contact details your dealership approves, so everyday questions about the store get accurate answers.
Shopper asks
“What time does your service department close on Saturday?”
Sources are configured by Car180 from dealership-approved information. Inventory may be supplied through periodic snapshots rather than a guaranteed live connection.
Your Website. Now With an AI Sales Assistant.
Car180 integrates EngaChat into your existing dealership website, giving shoppers a convenient way to ask questions and explore their options without leaving your site.
Illustrative preview. Fictional dealership website and sample inventory.
Pre-owned · SUVs
Used SUVs under $30,000
2021 Toyota RAV4XLE · 31,200 mi · AWD$28,450
2020 Toyota HighlanderLE · 38,750 mi · AWD$32,900
2022 Mazda CX-5Touring · 24,600 mi · AWD$33,200
Hi! Ask me about inventory, financing resources, or booking a test drive.
- Show me used SUVs under $30,000
- What financing resources do you offer?
- How do I request a test drive?
Inside your existing site
Shoppers keep browsing your pages and inventory, without being sent elsewhere.
Available around the clock
The assistant stays available 24 hours a day, including outside showroom hours.
Coordinated by Car180
Placement, knowledge, and wording are set up for your dealership.
Every Shopper Has Questions. EngaChat Is Ready.
Shoppers ask in their own words about vehicles, dealership information and services, financing resources, trade-ins, and more. EngaChat answers from dealership-approved information and points to the right next step.
Example shopper questions
EngaChat explains financing resources and points shoppers to your request pages. It does not independently approve financing or confirm appointments.
I can show you used SUVs listed under $30,000 in the dealership’s inventory information, then narrow them by mileage, drivetrain, or features. Next step: Used inventory listings.
Do you have any used SUVs under $30,000?
I can show you used SUVs listed under $30,000 in the dealership’s inventory information, then narrow them by mileage, drivetrain, or features.
Illustrative sample conversation. Answers come from the dealership information your team approves.
From a Simple Question to the Right Next Step.
EngaChat reads the budget and preferences a shopper states, matches them against the inventory information your dealership provides, and guides the shopper to listings, research answers, videos, and next-step resources.
Illustrative conversation
I need a used SUV under $30,000 with AWD and low mileage.
What EngaChat understands
- BudgetUnder $30,000
- Body styleSUV
- DrivetrainAWD
- MileageLower preferred
Here are two used SUVs listed under $30,000 in the inventory information your dealership provides. Both are all-wheel drive, and I can narrow the list by features or payment goals.
Matched from inventory information
2021 Toyota RAV4 XLE31,200 mi · AWD · Gasoline$28,450Listing link
2019 Toyota RAV4 XLE61,300 mi · AWD · Hybrid$22,750Listing linkDirect listing links appear when the dealership provides verified vehicle URLs.
AI Video Intelligence · brought into the conversation
Illustrative still
AI Video IntelligenceRecommended in this conversation
Interior & cargo walkthrough
SUV interior · supplied to the dealership Knowledge Brain
Videos appear inside the conversation only when your dealership supplies them to the Knowledge Brain.
Guides shoppers to
Financing resources
Finance pages and application guidance your dealership provides.
Trade-in resources
Your trade-in pages and the process details you approve.
Test-drive requests
Directions to your request page or vehicle inquiry form.
Illustrative example using fictional sample inventory. EngaChat works from dealership-provided inventory information, so availability and pricing are not guaranteed live, and listing links appear only when verified URLs are available.
Your Sales Team Gets More Than a Name and Number.
When a shopper chooses to share contact information, EngaChat can pass along the context behind the conversation: vehicle interests, budget, preferences, a summary, and the full transcript.
- Contact details are included only when a shopper provides them with consent.
- Notifications are delivered by email to the recipients your dealership configures.
- Not every conversation produces a contactable lead.
- Conversations are not synchronized into a CRM automatically.
Notification email
Illustrative- To
- Configured dealership recipients
- Subject
- New customer conversation — used SUV under $30,000
- Source
- Dealership website chat · EngaChat™
New Customer Conversation
Illustrative timestamp · Today, 10:42 AM
Customer details
- Customer
- Alex Morgan
- Preferred contact
- Sample email
- alex.morgan@example.com
- Vehicle interest
- Used midsize SUV
- Budget
- Under $30,000
- Preferences
- AWD, low mileage
- Shopping objective
- Explore available SUVs and financing information
AI conversation summary
Customer is exploring used SUVs under $30,000, prefers AWD and lower mileage, and requested information about available vehicles and financing options.
Illustrative notification with fictional data. Notifications are emailed to the recipients your dealership configures. Conversations are not synchronized into a CRM automatically.
You Focus on Selling Cars. We Handle EngaChat.
Car180 handles the technical configuration and ongoing management of EngaChat, helping keep your dealership's AI experience aligned with the information and resources you provide.
Car180 handles
- Initial setup and configuration
- Website integration
- Dealership knowledge updates
- Inventory resource updates as supplied
- Video knowledge updates as supplied
- Ongoing configuration and maintenance
Your dealership provides
- Approved dealership information
- Inventory resources as supplied
- Videos you want used in conversations
- Website platform access during installation
Update scope and timing are confirmed with your dealership during onboarding.
Common Questions About Getting Started.
All questionsInstallation timing depends on the dealership’s website platform, access, and available information. Car180 coordinates the setup and installation process.
No. Car180 handles the initial configuration and ongoing management. Your dealership may provide approved information, inventory resources, and videos.
EngaChat is designed to integrate with dealership websites. Compatibility and installation requirements are confirmed during onboarding.
Yes. EngaChat can use dealership-provided inventory information to recommend relevant vehicles and link to verified vehicle listings when available.
When a shopper provides contact information with consent, EngaChat can include it with the conversation summary and transcript delivered to configured dealership recipients.
Live demonstration
Ready to See EngaChat Work for Your Dealership?
See how EngaChat can help your website answer more questions, guide vehicle shoppers, and provide your team with valuable conversation context.
Configured, installed, and managed by Car180