The EngaChat Platform
From answering shopper questions to recommending vehicles and delivering conversation insights, EngaChat brings intelligent assistance to your dealership website—24 hours a day.
Configured, installed, and managed by Car180
Dealership website
Find your next vehicle
Do you have any used SUVs under $30,000?
Here’s one that fits: AWD, and well under your budget.
2021 Toyota RAV4 XLE$28,450 · AWD · 31,200 miEngaChat helps website visitors get useful answers, explore vehicles, and find dealership information without waiting for business hours.
Availability across a day
Six question types shoppers bring to dealership websites.
Service is open Saturdays from 8:00 AM to 4:00 PM. I can also show you the contact page so you can reach the team directly. Answered from Hours & contact page and Service resources.
What time does your service department close on Saturday?
Service is open Saturdays from 8:00 AM to 4:00 PM. I can also show you the contact page so you can reach the team directly.
Example response built from illustrative dealership information.
Example conversations use illustrative dealership information. EngaChat answers from the information your dealership approves, guides shoppers to request pages, and does not confirm appointments, guarantee vehicle availability, or approve financing.
EngaChat can use dealership-provided inventory information to recommend vehicles based on budget, model, mileage, features, and shopping preferences.
Recommendations stay tied to the inventory information your dealership supplies, and direct listing links are included when verified vehicle URLs are available.
“Used SUVs under $30,000 with AWD”
IllustrativeAWD31,200 miUsed
Example price
$28,450
Why it matches: AWD with 31,200 miles, $1,550 under your budget and comfortably inside a compact SUV footprint.
IllustrativeAWD38,400 miUsed
Example price
$27,900
Why it matches: The lowest price of the three at $27,900, with AWD and heated front seats already included.
IllustrativeAWD42,600 miUsed
Example price
$29,400
Why it matches: Three rows and AWD at $29,400, $600 under your limit, for shoppers who need the extra seating.
Illustrative sample vehicles and example prices. EngaChat works from the inventory information your dealership provides, so availability and pricing are not guaranteed live, and no real listing URLs are shown here.
EngaChat can understand dealership-provided videos, including their visual and spoken information, and identify relevant videos to present inside customer conversations.
Dealership-provided walkthroughIllustrative stillCan you show me what the inside of this SUV looks like?
Absolutely. Here’s a walkthrough so you can explore the interior and features.
01
Your dealership provides the videos it wants shoppers to see.
02
EngaChat can work with visual and spoken information in those videos, not just titles.
03
When a shopper asks, EngaChat can identify a relevant video and bring it into the conversation.
Illustrative still shown in place of video playback. Videos appear in conversations only when your dealership supplies them, and clip availability follows the material your dealership provides.
EngaChat can collect customer contact information with consent, summarize shopper interests, and deliver conversation details to configured dealership recipients.
Notification email
IllustrativeNew Customer Conversation
Illustrative timestamp · Today, 10:42 AM
Customer details
AI conversation summary
Customer is exploring used SUVs under $30,000, prefers AWD and lower mileage, and requested information about available vehicles and financing options.
Illustrative notification with fictional data. Notifications are emailed to the recipients your dealership configures. Conversations are not synchronized into a CRM automatically.
What arrives in the notification
How it reaches your team
Not every conversation produces a contactable lead, and EngaChat does not qualify or score shoppers. Conversations are not synchronized into a CRM automatically; qualified follow-up stays with your team.
Car180 configures EngaChat with dealership-approved information, website resources, inventory details, policies, and video content so it can provide more relevant answers to shoppers.
Knowledge source
Dealership Knowledge Brain
Department hours, phone numbers, location details, and contact pages.
How EngaChat uses it
Answers hours and contact questions, then points shoppers to the right department.
Configured and maintained by Car180 from the material your dealership provides.
Sources Car180 configures
The Knowledge Brain is configured for your dealership as part of the managed service. It is not a public self-service configuration tool, and it does not automatically connect to every dealership system.
Supporting capabilities that round out the assistant, all configured around how your dealership already works.
Each capability is set up for your dealership by Car180. Nothing here requires your team to write prompts or maintain a configuration console.
01
Help shoppers understand vehicle features, trims, and model differences.
02
Help customers explore vehicles within their stated price range.
03
Guide shoppers toward dealership-approved financing information and applications.
04
Direct customers to dealership trade valuation resources.
05
Help shoppers find the appropriate test-drive request or scheduling process.
06
Present an assistant configured around the dealership’s customer-facing identity.
07
Provide useful context about shopper interests and questions.
08
Car180 handles configuration, installation, and ongoing management.
Fully managed service
Your dealership doesn’t need to build a chatbot or maintain its technical configuration. Car180 handles the setup, installation, and ongoing management of EngaChat.
What Car180 handles
Book a live demo
See how EngaChat can help your dealership engage shoppers, answer questions, and turn website conversations into opportunities for your team.
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